Contact Us
You can contact us using the contact form below. For your questions and requests, you can also reach us via email or Instagram.
Email: info@namidesa.com
Instagram: @Namidesa_35
You can contact us using the contact form below. For your questions and requests, you can also reach us via email or Instagram.
Email: info@namidesa.com
Instagram: @Namidesa_35
Last updated: July 25, 2026
These Terms and Conditions ("Agreement") are entered into between a natural or legal person purchasing through the website named www.namidesa.com ("Site") ("Buyer") on one side, and Namidesa ("Seller"), the operator of the Site, on the other side, to regulate the conditions of all purchase transactions made through the Site. By placing an order through the Site, the Buyer declares to have read, understood, and accepted all provisions of this Agreement.
This Agreement covers the mutual rights and obligations of the parties regarding the sale, delivery, and return of products or services ordered electronically by the Buyer through the Site, in accordance with the provisions of Law No. 6502 on Consumer Protection and the related Regulation on Distance Contracts.
Orders can be placed through the Site 24 hours a day, 7 days a week. Payment is made by credit card, debit card, or other secure payment methods specified on the Site.
Product prices and stock information may vary until the moment of order confirmation. The Seller reserves the right to partially or completely cancel an order, inform the Buyer, and refund the amount in case of stock shortages, system errors, exorbitant pricing errors, or similar justifiable reasons.
If payment is not approved by the relevant bank or payment institution, the order will be automatically cancelled.
Orders are delivered to the contracted shipping company within the shipping period specified on the Site, after payment approval. Delivery time may vary depending on the Buyer's location and stock availability.
Shipping fees are the responsibility of the Buyer, unless explicitly stated otherwise on the Site. The Seller cannot be held responsible for delays, losses, or damages caused by the shipping company; in such cases, the Buyer may contact the relevant shipping company and/or the Seller via info@namidesa.com.
Suggestion: Before receiving your package, check it in the presence of the delivery person. If you detect any damage to the packaging, request a report before accepting delivery.
The Buyer has the right to withdraw from the contract within 14 (fourteen) days from the date of delivery of the product to himself or to a third party at the address indicated, without giving any reason and without paying any penalty.
The following principles apply to the commencement of the right of withdrawal period:
The Buyer who wishes to exercise the right of withdrawal follows these steps:
The Seller shall refund the product price within 14 days at the latest from the date of receipt of the withdrawal notification, using the same method of payment used by the Buyer. The fact that the product has not reached the Seller does not constitute a reason for delaying the refund; however, the Seller reserves the right to wait for the product to arrive or for the Buyer to provide documentation of delivery to the cargo company.
The return shipping cost belongs to the Buyer, unless otherwise specified on the Site. The fee for returns sent via the Seller's contracted shipping company is announced separately on the Site.
In accordance with the Regulation on Distance Contracts, the right of withdrawal cannot be exercised in the following cases:
In the event that a delivered product is found to be defective, the Buyer has the right to demand free repair, replacement with a non-defective equivalent, refund, or a price reduction commensurate with the defect, within the framework of Law No. 6502. The Seller cannot be held responsible for damages and deficiencies arising from the shipping process, incorrect/improper use, the Buyer's negligence, or interventions by third parties.
The maximum liability of the Seller under this Agreement is limited to the paid product price for the relevant order. The Seller is not responsible for direct or indirect damages arising from force majeure, disruptions caused by third-party service providers such as shipping and payment institutions, or the Buyer's incorrect/improper use of the Site.
All rights to the brand, logo, visuals, text, design, and software elements on the Site belong to Namidesa. These elements cannot be copied, reproduced, or used for commercial purposes without the written permission of the Seller.
Personal data shared by the Buyer is processed only for the purpose of executing order, delivery, invoicing, and customer service processes within the scope of Law No. 6698 on the Protection of Personal Data; it is not shared with third parties except for legal obligations. For detailed information, please review the Privacy Policy on the Site.
Unforeseeable events beyond the reasonable control of the parties, such as natural disasters, epidemics, strikes, wars, insurrections, decisions of official authorities, general disruptions in the cargo/logistics network, are considered force majeure. In the presence of these events, the parties cannot be held responsible for performing their obligations late or incompletely.
In disputes arising from this Agreement, Consumer Arbitration Committees at the Buyer's or Seller's place of residence are authorized within the monetary limits announced annually by the Ministry of Trade; in disputes exceeding these limits, Consumer Courts are authorized.
The Seller reserves the right to update the provisions of this Agreement at any time by publishing them on the Site. The updated Agreement becomes effective as of the date it is published on the Site. By continuing to place orders through the Site, the Buyer is deemed to have accepted the current provisions.
For orders, returns, withdrawal notifications, and all your questions:
Do you have a question about the process? Our support team will be happy to assist you.
Email Us