Article 1 – Parties

These Terms and Conditions ("Agreement") are entered into between a natural or legal person purchasing through the website named www.namidesa.com ("Site") ("Buyer") on one side, and Namidesa ("Seller"), the operator of the Site, on the other side, to regulate the conditions of all purchase transactions made through the Site. By placing an order through the Site, the Buyer declares to have read, understood, and accepted all provisions of this Agreement.

Article 2 – Definitions

• Seller: Namidesa (the business providing services via www.namidesa.com)
• Buyer / Customer: The person purchasing products or services through the Site
• Site: The e-commerce platform named www.namidesa.com
• Product: Any goods or services offered for sale through the Site
• Order: The purchase request placed by the Buyer electronically through the Site

Article 3 – Subject and Scope of the Agreement

This Agreement covers the mutual rights and obligations of the parties regarding the sale, delivery, and return of products or services ordered electronically by the Buyer through the Site, in accordance with the provisions of Law No. 6502 on Consumer Protection and the related Regulation on Distance Contracts.

Article 4 – Order and Payment

Orders can be placed through the Site 24 hours a day, 7 days a week. Payment is made by credit card, debit card, or other secure payment methods specified on the Site.

Product prices and stock information may vary until the moment of order confirmation. The Seller reserves the right to partially or completely cancel an order, inform the Buyer, and refund the amount in case of stock shortages, system errors, exorbitant pricing errors, or similar justifiable reasons.

If payment is not approved by the relevant bank or payment institution, the order will be automatically cancelled.

Article 5 – Delivery and Shipping Process

Orders are delivered to the contracted shipping company within the shipping period specified on the Site, after payment approval. Delivery time may vary depending on the Buyer's location and stock availability.

Shipping fees are the responsibility of the Buyer, unless explicitly stated otherwise on the Site. The Seller cannot be held responsible for delays, losses, or damages caused by the shipping company; in such cases, the Buyer may contact the relevant shipping company and/or the Seller via info@namidesa.com.

Suggestion: Before receiving your package, check it in the presence of the delivery person. If you detect any damage to the packaging, request a report before accepting delivery.

Article 6 – 14-Day Right of Withdrawal

The Buyer has the right to withdraw from the contract within 14 (fourteen) days from the date of delivery of the product to himself or to a third party at the address indicated, without giving any reason and without paying any penalty.

The following principles apply to the commencement of the right of withdrawal period:

• a) For products that are the subject of a single order but delivered separately, the day the Buyer or the third party designated by him receives the last product,
• b) For products consisting of multiple pieces, the day the last piece is received,
• c) For service provision contracts, the day the contract is concluded.

Article 7 – Exercise of the Right of Withdrawal and Return Process

The Buyer who wishes to exercise the right of withdrawal follows these steps:

• a) Provides written notification via email to info@namidesa.com or through the communication channels on the Site within the 14-day period.
• b) Returns the product with its invoice, original packaging, and any standard accessories, unused and suitable for resale.
• c) Delivers the product to the cargo within 10 days at the latest from the date of notification.

The Seller shall refund the product price within 14 days at the latest from the date of receipt of the withdrawal notification, using the same method of payment used by the Buyer. The fact that the product has not reached the Seller does not constitute a reason for delaying the refund; however, the Seller reserves the right to wait for the product to arrive or for the Buyer to provide documentation of delivery to the cargo company.

The return shipping cost belongs to the Buyer, unless otherwise specified on the Site. The fee for returns sent via the Seller's contracted shipping company is announced separately on the Site.

Article 8 – Cases Where the Right of Withdrawal Cannot Be Exercised

In accordance with the Regulation on Distance Contracts, the right of withdrawal cannot be exercised in the following cases:

• Products customized/specially produced in line with the Buyer's wishes or personal needs,
• Products that are perishable or whose expiration date may pass quickly, by their nature,
• Products whose packaging, tape, seal, or similar protective elements have been opened and are not suitable for return due to health/hygiene reasons,
• Products related to audio, video, software, or computer consumables, whose packaging has been opened after delivery,
• Services performed instantly in electronic environment or intangible goods delivered instantly to the Buyer,
• Goods or services whose price fluctuates due to changes in financial markets.

Article 9 – Defective Product and Warranty

In the event that a delivered product is found to be defective, the Buyer has the right to demand free repair, replacement with a non-defective equivalent, refund, or a price reduction commensurate with the defect, within the framework of Law No. 6502. The Seller cannot be held responsible for damages and deficiencies arising from the shipping process, incorrect/improper use, the Buyer's negligence, or interventions by third parties.

Article 10 – Limitation of Liability

The maximum liability of the Seller under this Agreement is limited to the paid product price for the relevant order. The Seller is not responsible for direct or indirect damages arising from force majeure, disruptions caused by third-party service providers such as shipping and payment institutions, or the Buyer's incorrect/improper use of the Site.

Article 11 – Intellectual Property Rights

All rights to the brand, logo, visuals, text, design, and software elements on the Site belong to Namidesa. These elements cannot be copied, reproduced, or used for commercial purposes without the written permission of the Seller.

Article 12 – Protection of Personal Data

Personal data shared by the Buyer is processed only for the purpose of executing order, delivery, invoicing, and customer service processes within the scope of Law No. 6698 on the Protection of Personal Data; it is not shared with third parties except for legal obligations. For detailed information, please review the Privacy Policy on the Site.

Article 13 – Force Majeure

Unforeseeable events beyond the reasonable control of the parties, such as natural disasters, epidemics, strikes, wars, insurrections, decisions of official authorities, general disruptions in the cargo/logistics network, are considered force majeure. In the presence of these events, the parties cannot be held responsible for performing their obligations late or incompletely.

Article 14 – Resolution of Disputes

In disputes arising from this Agreement, Consumer Arbitration Committees at the Buyer's or Seller's place of residence are authorized within the monetary limits announced annually by the Ministry of Trade; in disputes exceeding these limits, Consumer Courts are authorized.

Article 15 – Amendments and Effectiveness

The Seller reserves the right to update the provisions of this Agreement at any time by publishing them on the Site. The updated Agreement becomes effective as of the date it is published on the Site. By continuing to place orders through the Site, the Buyer is deemed to have accepted the current provisions.

Article 16 – Contact

For orders, returns, withdrawal notifications, and all your questions:

• Namidesa
• Email: info@namidesa.com
• Web: www.namidesa.com